Our tours

When you book your MTB Tour with H+I Adventures you can be sure that your money is secure.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for H&I Adventures Ltd, and in the event of their insolvency, protection is provided for the following:

• non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with H&I Adventures Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on +44 (0)1702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.

H+I Adventures has partnered with Global Rescue, who offer the finest medical advisory, and medical and security evacuation services, to protect all of our riders travelling around the world with us.

Global Rescue delivers world-class emergency services, from detailed reports on more than 200 countries to help travellers prepare, to medical evacuations and security extractions when needed most.

Global Rescue intelligence ensures that our guides around the world are in a position to anticipate and mitigate against any potential issues, and if the worst does happen, Global Rescue medical and evacuation services will get you to safety and the best medical provision available, as quickly as possible.

Global Rescue benefits for our travellers include:

• Medical evacuations to nearest appropriate hospital, from anywhere in the world to the nearest appropriate hospital (excludes cost of any resulting medical treatment, which must be covered by your own insurance)
• Security extractions – If you experience threats to your safety that could result in grievous bodily harm or there is a government order to evacuate, Global Rescue will extract you and bring you to the nearest safe area
• Field rescue – Global Rescue will rescue you from the point of illness or injury, even if you’re far from civilization. Their personnel and partners deploy and bring you to safety
• Medical advisory services – Our guides around the world have 24/7 access to critical medical advice from the Global Rescue team of physicians, paramedics and Johns Hopkins Medicine, ranked #1 in the U.S. 22 times since 1990
• Destination reports – Our worldwide team has access to constantly-updated intelligence on more than 200 countries with critical information on medical, security and other important events that may impact upon your travel with us

When you book your mountain biking adventure with H+I Adventures, all of these services are included as standard.

You are required as a condition of booking to be insured against medical and personal accident risks. In this policy you must include cover for mountain biking and we recommend that you take out a policy which covers cancellation and baggage.

Our partnership with Global Rescue will cover costs and provide the service associated with medical evacuation and field rescue to the nearest appropriate hospital, and security extraction to a safe area. Global Rescue does not, however, cover any resultant medical costs incurred, this must be covered by your travel insurance.

We work closely with Global Rescue whose policies are specially designed for mountain bike tours. You can arrange your insurance cover directly with them by visiting their website and then we ask that you send us your policy details.

You must bring a copy of your insurance policy with you on your holiday with us.

ADVENTURE TRAVELLER CODE OF CONDUCT

The following code of conduct is a guide to how we expect our customers to behave on our MTB and E-MTB tours around the world. By observing them you will have a more enjoyable vacation and will gain the respect of the local people. We ask you to travel respectfully and pay attention to local rules and values.

WHY DO WE HAVE THESE GUIDELINES?

During our mountain biking tours we will be travelling through communities, homes and sensitive areas, and as a responsible tour operator we want our type of tourism to be sustainable and of reciprocal benefit to you and all of these communities. Over the years our guides and customers have made friends whilst travelling in these remote areas, and we don’t want any of these relationships to be compromised.

RESPECTING CULTURAL DIFFERENCES

In the areas that we visit during our mountain bike adventures things may be done differently from where you live and work, which is why we love them, and why you are there. So when dealing with local people please accept their differences and respect their way of life. A traveller who is happy and converses with locals will have a much better experience and will leave a better impression than one who seeks fault.

ETIQUETTE

There are a few general behaviour rules that apply throughout the world:

• Shouting at a member of waiting staff is frowned upon, a gentle hand signal is all that is required
• No smoking in any enclosed public places
• It is impolite to enter a store or restaurant and not say hello in the local language
• In most countries it is inappropriate to express anger in a raised voice. Becoming angry is embarrassing to the local people with whom you are dealing – they will not be embarrassed for themselves, but for you making a fool of yourself

ENVIRONMENTAL RESPONSIBILITY

The world is beginning to realise the impact that our waste management is having on our environment. We have identified the recycling points situated along the routes that we take during our mountain bike holidays, so we ask you to keep any rubbish that you may have, so we can dispose of it into the correct bins when we return to civilisation. There are bins for plastic bottles, paper, glass, aluminium cans and general rubbish.

When our guides are on the hill they will be picking up any litter that they come across, but more importantly, they will encourage you to do the same.

Packed lunches: some of the day rides during our adventures take place in very remote areas, where there are no food stops or support vehicle stops, so we need to carry our lunches with us. We ask the providers of these lunches not to use layers of packaging and when they need to, they use recycled paper bags or reusable containers.

Drinking water: before our holidays commence we supply you with a kit list, asking you to bring your own water carrying device, like a bladder or bottle that you can fill up at a designated place each day. We actively discourage the use of throw-away bottles. In some countries water can be taken from the taps and rivers that we will pass on our daily mountain bike rides, and the guides will be on hand to advise you and dispense purification tablets should they be needed.

FOOD AND ACCOMMODATION

Food is an integral part of any country’s identity. During our mountain biking holidays we will take you to a selection of hand-picked local restaurants and cafés that offer traditional dishes, created from locally-sourced produce. In using a selection of one-man-band cafés to top quality expensive seafood restaurants, we believe that we are distributing the tourism wealth fairly around the areas we visit.

In order for you to get the full ‘experience’ we use small family-run guesthouses, or bed and breakfasts that employ local workers, as far as is possible. If we have to use larger hotels, we opt for non-chain, locally-owned establishments.

As such, we would kindly ask you to respect the accommodations in which you stay during your adventure with us, as if you were staying in the home of a friend or relative. Some examples of things to be aware of are:

• Removing biking/outdoor shoes before entering your room
• Making sure all dirt is washed off when you shower, and not using lovely clean white towels to get dirt off your body
• Leaving wet towels in the bathroom and not on the bed

Being a responsible traveller doesn’t finish at the end of your vacation…
We hope that during your travels with us through some of the wildest and remotest parts of the world you will have learned something from our guides and your experience, that you can take back home with you to your daily life.